Systems | Company | Price | Deployment / Platform | CRM Features | Integration | Initial Release Year |
---|
Acumatica Cloud ERP | Acumatica | Included in base package | SaaS Public Cloud, Private CloudPlatform: Amazon AWS
| - Campaign, Target group, Lead
- Opportunity, Quote, Order
- Support cases, Self-service Portal
- Invoice
- Customer, Contact, Activity, Analytics[1]
| Salesforce, MS Outlook | 2008 |
Epicor ERP | Epicor | Separate price package | SaaS Public Cloud, Private CloudOn-premises
Platform: MS Azure, MS SQL
| - Lead, Opportunity, Quote, Order
- Invoice
- Customer, Contact, Interaction, Product Catalog[2]
| Salesforce | 2008 |
IFS ERP | IFS | Included in base package | SaaS: Public Cloud | - Sales management including opportunities
- Configure-to-order, engineer-to-order
- Service management, customer projects[3]
| Salesforce | 2006 |
IQMS | IQMS | Included in base package | SaaS Public CloudOn-premises
| - Campaign, Target group, Lead
- Opportunity, Quote, Order
- Customer Service Requests, Field Service
- Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog[4]
| MS Outlook | 1997 |
MS Dynamics 365 ERP with Dynamics CRM | Microsoft | Separate price package | SaaS Public Cloud, Private CloudOn-premises
Platform: MS Azure
| - Lead, Opportunity, Quote, Order
- Customer service and automation, Field service
- Customer, Contact, Partner, Activity, Pricing, Product Catalog, Analytics[5]
| MS Outlook, OData | 2016 |
Dynamics Navision | Microsoft | Separate price package | On-premises | - Campaign, Target group, Lead
- Opportunity, To Dos
- Customer Service Requests, Field Service, Service Levels, Warranties
- Customer, Contact, Activity, Pricing, Tax, Analytics[6]
| ODBC | 1996 |
Netsuite CRM+ | Oracle | Separate price package | SaaS Public Cloud
| - Campaign, Target group, E-Mail Marketing, Lead
- Opportunity, Quote, Order, Delivery
- Customer support cases, knowledge base, Customer self-service,
- B2B E-commerce
- Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog, Analytics[7]
| SOAP Interfaces | 1987 |
SAP Business ByDesign | SAP SE | Included in base package | SaaS Public Cloud, Private CloudPlatform: SAP HANA
| - Campaign, Target group, E-Mail Marketing, Lead
- Opportunity, Quote, Order, Contract, Delivery
- Customer Projects, Service Request, Field Service, Return, In-house repair
- E-Commerce, Point-of-sales, Over-the-counter sales
- Invoice, Credit Memo, Customer Credit
- Customer, Contact, Partner, Activity, Pricing, Tax, Product Catalog, Analytics[8]
| SOAP and OData Interfaces, Analytics, MS Outlook | 2007 |
SAP S/4HANA | SAP SE | Included in base package | SaaS Public Cloud, Private CloudOn-premises
Platform: SAP HANA
| - Lead, Opportunity
- Inquiry, Quotation, Order, Delivery
- Field Service, Return, In-house repair
- Invoice, Credit Memo, Customer Credit
- Account, Contact, Activity, Pricing, Tax, Product Catalog.[9]
| SOAP Interfaces, Analytics | 2015 | |